CBMS Live Chat App – Get closer to your customers

CBMS Live Chat App – Get closer to your customers

CBMS Live Chat App – Get closer to your customers

CBMS Live Chat:

 Reach, track and interact with customers in real-time.
 Personalize and improve customer experience.

  • Free CBMS Live Chat Software Forever
  • Unlimited users

CBMS live chat

CBMS Live Chat – Effective tool to connect your customers




Available on both web browsers and mobile applications: Easy configuration, instant engagement.


Optimize customer service, boost online sales: Leverage website visitors to convert them into customers. 

CBMS Live Chat



Timely interaction with your website visitors 





Engage via chatbox either on front-end or back-end view, 


whenever you are in the CBMS system.


Instantly get online chat notifications.


Quickly respond to visitors while multitasking.


Proactively reach and start chat sessions with website visitors.


Set canned responses of frequent queries. Type faster, and timely reply to customers’ concern.



Work collaboratively, add attendees flexibly to ensure timely right supporter.




Easily create leads, tickets, check visitors’ history, etc. All tasks right in the chat box.


Timely & Quickly interact with website visitors - CBMS Live Chat

Personalize, improve customer experience 


Attract and welcome visitors accessing your website.



 Set up method and timing of chat box pop-up.





 Design and customize automatic interaction content, color of chatbox.



 Configure welcome messages in different languages.

CBMS Live Chat – More than an interactive tool




Do not miss any message, get notification right on mobile device.



Logo-appstore  Logo-google-play



Collect feedback, evaluate customer satisfaction 

















 Improve customer service quality based on rating features.



 


Allow customers to rate the online conversation.



 Collect and analyze results to get insight of customer satisfaction.

Allow customers to rate the online conversation - CBMS Live Chat



Easily integrate without chat server 




Send live chat urls to get supported and quick responses - CBMS Live Chat




 Integrate Live Chat feature on your website with an available widget.


 Send live chat urls to customers/ suppliers to get supported and quick responses.

Visitors statistics and reports by many criteria 



 Keep track of website traffic, website visitors’ 
visits in real time


 Monitor session history to improve service quality.

 Analyze, create reports with many criteria: average response time, average duration, etc. optimize customer care efficiency, utilize website visitors potential, and boost online sales.


Visitors statistics and reports by many criteria - CBMS Live Chat


Fully integrated
with other CBMS applications



ung-dung-xay-dung-website

Website                

Connect to your customer on website, trace any potential visitor.

ung-dung-dien-dan

Forum                

Connect to your community. No entrance fee – No new user limitation.



Discover

Forum Application

  

ung-dung-quan-ly-su-kien

Event

Connect to any visitor that pay attention to your online and offline event.

ung-dung-blogs

Blogs

Attract more and more potential customers with a perfect content marketing campaign.

Explore CBMS Total Solution  


Get FREE CBMS Live Chat forever​


Start now to increase the competitiveness of the Enterprise