CBMS Live Chat – Effective tool to connect your customers
Available on both web browsers and mobile applications: Easy configuration, instant engagement.
Optimize customer service, boost online sales: Leverage website visitors to convert them into customers.
Timely interaction with your website visitors
Engage via chatbox either on front-end or back-end view,
whenever you are in the CBMS system.
Work collaboratively, add attendees flexibly to ensure timely right supporter.
Easily create leads, tickets, check visitors’ history, etc. All tasks right in the chat box.
Personalize, improve customer experience
Attract and welcome visitors accessing your website.
Set up method and timing of chat box pop-up.
Design and customize automatic interaction content, color of chatbox.
Configure welcome messages in different languages.
Collect feedback, evaluate customer satisfaction
Allow customers to rate the online conversation.
Collect and analyze results to get insight of customer satisfaction.
Easily integrate without chat server
Integrate Live Chat feature on your website with an available widget.
Send live chat urls to customers/ suppliers to get supported and quick responses.
Visitors statistics and reports by many criteria
Keep track of website traffic, website visitors’
visits in real time
Monitor session history to improve service quality.
Analyze, create reports with many criteria: average response time, average duration, etc. optimize customer care efficiency, utilize website visitors potential, and boost online sales.
Fully integrated
with other CBMS applications
Website
Connect to your customer on website, trace any potential visitor.
Forum
Connect to your community. No entrance fee – No new user limitation.
Event
Connect to any visitor that pay attention to your online and offline event.
Blogs
Attract more and more potential customers with a perfect content marketing campaign.
Get FREE CBMS Live Chat forever
Start now to increase the competitiveness of the Enterprise