Manage every detail of information
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All information related to customer/repair requester (Name, address, email, phone, etc.).
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Information about repair equipment and
material, accessories and
components that need to be replaced, recollected for repair (quantity, unit price, batch/serial number, etc). -
Other activities/services associated with original repair orders.
Plan and control repair activity
Based on united data, CBMS Repairs flexibly apply for internal repair, warranty, maintenance or repairing services provided to customers.
Step 1. Confirm repair order
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Schedule repair activities by setting repair dates.
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Assign a responsible person and supervisor for each repair order.
Ste[ 2. Start Repair
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Intergrate with the Timesheet application to track repair time.
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Move the equipment to be repair from current location (warehouse, customer location) to the repair site.
Step 3. Export materials, accessories and components for repair (if necessary)
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Manage the replacement, supplies recollection, accessories and components for repairment.
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Create moves of materisls, accessories and components needed for a repair order: Move materials, accessories, components from current location (warehouse, supplier location) to the repair site.
Step 4. Finish Repair
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Automatically create a movement to retirn wquipment to original location when repaired.
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Automatically create relatedd forms to return materials, accessoties, components to the warehouse and return the equipment to the customer location/repair requester in case repair orders are canceled.
CBMS Repairs integrated with Maintenance and Warranty application
Create one system to receive and support all internal requests, or service requests of customers quickly, conveniently and promptly.
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Quickly create repair requests right on Maintenance and Warranty application.
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Easily search for the repair history of maintenance and warranty products.
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Analyze lists of repair orders related to maintenance and warranty requests.
Expense management
Not only managing internal costs, CBMS Repairs is also integrated with Accounting for invoices and debt management.
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Summarize all incurred costs in repairment in the enterprise’s expenses.
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Create, send quotations to inform customers about repair costs and other incurred costs if needed.
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Easily create Invoices in multiple methods and time – before or after the repair.
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Manage customer invoices and debts followed by business accounting and financial principles.
Real-time, multidimensional report, analysis
CBMS Repairs provides a real-time reporting system, and analyze repair statistics in many criteria (Products, partners, repair date, etc.).
Fully
integrated
with other CBMS applications
Purchase
Create price inquiries or orders based on minimum stock or related customer orders.
Invoicing
Create a professional invoice in ONE click and receive customer payment faster.
Maintenance
Manage appliances, allocate appliances to user, arrange the maintenance schedule when necessary.
Warranty
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