In Odoo, the Helpdesk team is a set of employees working to answer the queries or requests raised from the side of customers. This facility is essential for an organization to manage its customers in a proper way. This will bring you customer satisfaction.
Through this doubt-clearing system, the customers can clear all their doubts and confusion before signing the deal. Moreover, customers can report their complaints and issues regarding the product or service after receiving it.
An efficient Helpdesk Team powered with excellent software can only manage all these activities properly. The efficient Odoo Helpdesk module can help you for handling all related activities. This module can assist you in configuring efficient Helpdesk Teams.
Video Chapters
00:00 Introduction
00:18 Helpdesk overview
00:41 Team creation
01:42 Assignment & visibility
04:23 Channels
05:09 Track & bill time
06:00 Performances
07:08 Self-service
08:50 After sales
09:36 Smart buttons
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