Overview
Experience the synergy of customer relationship management, efficient helpdesk support, and powerful social media marketing in one comprehensive solution. Our All-in-One CRM seamlessly integrates these critical functions, providing a centralised hub for managing customer interactions, resolving issues promptly, and amplifying your social media presence.
CRM Functionality
Gain a 360-degree view of customer interactions, centralised contact management, and tailor CRM fields for effective engagement; integrate helpdesk for streamlined issue resolution.
Consolidated Customer Insights
Aggregate customer data for a 360-degree view of interactions, ensuring a holistic understanding of their history and preferences.
Contact
Management
Centralise
and manage
contacts, leads, and
opportunities for more
effective engagement.
CRM
Dashboard
Access
real-time
insights for informed
decision-making based on
current CRM data.
Customizable
CRM
Fields
Tailor
CRM fields to
capture critical customer
details aligned with
business requirements.
Social Media Marketing
Integration
Manage social interactions,
launch campaigns,
evaluate performance, and seamlessly gather
feedback from
various social media channels within the CRM.
Social
Media
Engagement
Manage
social media
interactions directly from the CRM
for meaningful
customer engagement.
Campaign
Management
Launch
and oversee
marketing
campaigns seamlessly
within
the CRM.
Social
Media Analytics
Evaluate
social media
marketing performance through
integrated
analytics.
Feedback Analysis
Gather
and analyse
customer feedback seamlessly from
various social
media channels.
Helpdesk Integration
Create and manage helpdesk
tickets seamlessly
within the CRM, ensuring integrated issue
resolution; convert
tickets into tasks for alignment between support
and sales
teams.
Streamlined Ticket Creation
Create
helpdesk tickets within
the
CRM for integrated
issue
resolution.
Ticket-to-Task Conversion
Convert
helpdesk tickets into tasks,
ensuring
alignment between support
and sales teams.
Email
Notifications
Receive
timely email notifications
for assigned
tickets, improving
communication.
Mass
Ticket
Updates
Streamline
processes by updating
multiple tickets
simultaneously for efficient
query management.
AI-Powered Enhancements
Craft personalised communications
effortlessly with smart suggestions, refine
content using
AI-driven tools, and break language barriers
with seamless AI
translation.
Smart
Suggestions
Craft
engaging emails and texts
using AI suggestions
for personalised
communication.
Content Optimization with AI
Refine your content effortlessly! Our AI-driven tools tailor messages, improve readability, and enhance overall tone.
Global
Reach with AI Translation
Break
language barriers! Translate
emails and texts
seamlessly into multiple
languages with our AI
feature.
Reporting and Analysis
Access diverse views, generate
comprehensive
reports in PDF, Excel, or CSV formats for
insights into
customer interactions and sales performance;
auto-share
feedback links for seamless insights collection.
well-Organized
Views
Access
calendar, pivot, graph, and
kanban views for
efficient management and
diverse perspectives
on customer interactions.
Generate
Reports
Generate
comprehensive PDF,excel or
CSV reports
offering insights into
customer interactions
and sales performance.
Customer
Feedback
Auto-share
feedback links upon ticket
closure for
seamless collection of
valuable customer
insights.
Automation and Efficiency
Automate workflows with automatic
stage
changes, set alarms for issue resolution, and
define dynamic
stages to adapt to unique business processes.
Automated Progression
Automate
workflows by triggering
stage changes based on
responses, ensuring timely
progression.
Ticket Alarm Mechanism
Set
alarms
for different tasks to
ensure efficient issue
resolution and meet SLAs.
Flexible Workflow
Define
and
customise stages within the
CRM to adapt to
unique business processes.
Multi-Channel Customer Engagement
Connect with
customers via
WhatsApp, engage in real-time conversations
through
integrated chatter within the CRM for direct
communication
and sending quotations.
WhatsApp Integration
Connect with customers via WhatsApp for direct communication and sending quotations.
Chatter for Real-Time Communication
Engage in real-time conversations with customers through integrated chatter within the CRM.
Email Integration
Seamlessly integrate email communication within the CRM for a unified approach to customer interactions..
Security and
Access Control
Define specific
access rights for
CRM Managers and Users, ensuring robust data
security;
navigate through a user-friendly interface for
simplified CRM
use.
Access
Rights
Define
specific access
rights for CRM Managers and CRM
Users, ensuring
robust data security.
User-Friendly
Interface
Navigate
through a
user-friendly interface that
simplifies CRM for all
users.
Embrace our CRM integration
Don’t let scattered leads slow you down. Embrace our CRM integration for a unified, efficient solution.
