This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk
Video Contents
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00:00 Introduction
00:35 Ticket Analysis
02:27 SLA Status Analysis
03:43 Customer Rating
Providing customer support is one of the major operations in a company to keep customers happy and satisfied with their products and services. The Helpdesk module gives assistance in every step of ticket management in Odoo. #odoo15functionalvideos
You can effortlessly monitor every operation in this module from the moment a customer submits a new ticket to closing the ticket by taking adequate action.
The reporting feature in the Helpdesk module converts the recorded data into pivot tables and graphs automatically. The user can see how each member of the assigned helpdesk team is performing on submitted tickets to solve the queries and issues. #odo15videos
The reports will also record the customer rating that helps a company to conclude whether their customers are satisfied or not. For examining statistics regarding the performance of helpdesk teams in a company, you can use the advanced tools in the reporting platform in the module.
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