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Tag: Customer Support

Sending Chats for Technical Knowledge in Odoo 18.1 Livechat | Forward Chat Based on Expertise – CBMS Odoo ERP
Odoo 18

Sending Chats for Technical Knowledge in Odoo 18.1 Livechat | Forward Chat Based on Expertise – CBMS Odoo ERP

Sending chats for technical knowledge Use the chatbot and route live chats to operators with the right knowledge. #Odoo18 #Odoo18Livechat #OdooTutorial #Odoo18Features #OdooSupport #TechnicalSupport #Livechat #OdooTips #ERP #BusinessSoftware #OdooRelease #OdooCommunity #OdooExpert #SoftwareTutorial #BusinessTips #Odoo18ReleaseDate #Odoo18Chatbot #OdooLivechat #Odoo18NewFeatures #Odoo18Tutorials #OdooLivechatForwarding #Odoo18CRM #Odoo18Support Connect With Us: ————————————— ➡️ Website: ➡️ Email: info@mycbms.com ➡️ Twitter: ➡️ LinkedIn: ➡️ […]

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How to Create & Manage Stages in Odoo 18 Helpdesk | Odoo 18 Helpdesk Tutorials | Odoo 18 Tutorials – CBMS Odoo ERP
Odoo 18

How to Create & Manage Stages in Odoo 18 Helpdesk | Odoo 18 Helpdesk Tutorials | Odoo 18 Tutorials – CBMS Odoo ERP

Mastering Helpdesk Workflow: Managing Stages in Odoo 18 This video demonstrates how to manage stages within the Odoo 18 Helpdesk module effectively. Learn how to: Customize stages: Create, edit, and reorder stages to match your specific workflow. Assign stages to teams: Ensure the right teams are responsible for handling tickets at each stage. Configure email […]

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How to Create a Helpdesk Ticket in Odoo 17 | Odoo 17 Help Desk App | Odoo 17 Functional Tutorials – CBMS Odoo ERP
Odoo 17

How to Create a Helpdesk Ticket in Odoo 17 | Odoo 17 Help Desk App | Odoo 17 Functional Tutorials – CBMS Odoo ERP

Odoo 17 Helpdesk module simplifies managing customer inquiries and issues. To create a new helpdesk ticket, navigate to the Helpdesk app and click on the “Create” button.   You’ll be given a form to fill in essential details about the ticket. Begin by providing a clear and concise subject line that accurately reflects the issue. […]

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How to Create a Ticket From Forum Post in Odoo 18 | New & Latest Features in Odoo 18 | Odoo 18 Forum – CBMS Odoo ERP
Odoo 18

How to Create a Ticket From Forum Post in Odoo 18 | New & Latest Features in Odoo 18 | Odoo 18 Forum – CBMS Odoo ERP

Odoo 18 itself doesn’t directly integrate with external forums to automatically create tickets from forum posts. However, there are a couple of workarounds you can consider: Monitor the forum: Regularly check your forum for new posts indicating potential issues. Gather information: When you find a relevant post, collect key details like the post title, description, […]

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How to Configure Helpdesk Module in Odoo 17 | Helpdesk Management in Odoo 17 | Best Ticketing System – CBMS Odoo ERP
Odoo 17

How to Configure Helpdesk Module in Odoo 17 | Helpdesk Management in Odoo 17 | Best Ticketing System – CBMS Odoo ERP

Odoo 17 offers a robust Helpdesk application designed to empower businesses of all sizes to manage customer support requests efficiently. This built-in solution acts as a central hub, streamlining communication, boosting team collaboration, and ultimately, enhancing customer satisfaction. Key Features of the Odoo 17 Helpdesk: Ticketing System: The core of the Helpdesk lies in its […]

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