Odoo 17 Helpdesk module simplifies managing customer inquiries and issues. To create a new helpdesk ticket, navigate to the Helpdesk app and click on the “Create” button. You’ll be given a form to fill in essential details about the ticket. Begin by providing a clear and concise subject line that accurately reflects the issue. […]
Odoo 18 itself doesn’t directly integrate with external forums to automatically create tickets from forum posts. However, there are a couple of workarounds you can consider: Monitor the forum: Regularly check your forum for new posts indicating potential issues. Gather information: When you find a relevant post, collect key details like the post title, description, […]
Odoo 17 offers a robust Helpdesk application designed to empower businesses of all sizes to manage customer support requests efficiently. This built-in solution acts as a central hub, streamlining communication, boosting team collaboration, and ultimately, enhancing customer satisfaction. Key Features of the Odoo 17 Helpdesk: Ticketing System: The core of the Helpdesk lies in its […]
In this video, learn how to create and customize Service Level Agreements with Odoo Helpdesk. 00:00 – Intro 00:35 – Activate SLA feature 01:45 – Create a new SLA Policy 03:04 – SLAs in action 04:28 – Outro **Check out more Odoo tutorials** – Helpdesk playlist **App documentation** – Helpdesk: [Getting Started] – Helpdesk: [Receiving Tickets] […]
Odoo 17 Helpdesk Teams: Streamlining Customer Support 00:00 Intro 00:40 helpdesk team 1:08 Visibility and assignment 4:18 Channels 5:28 Help center 6:59 Track & Bill 7:30 Performance 8:06 Self-service 8:49 After sales Odoo 17 offers a robust Helpdesk module to manage customer support requests through a ticketing system. But the real power lies in its […]
An agreement between a business or individual that offers a service and the customer who pays for the service or product is influenced by the SLA, or service level agreement policy. #odoo17 Video Chapters 00:00 Introduction 00:27 Helpdesk team 01:27 SLA Policy 03:07 Create a ticket SLAs are not contracts in and of themselves; rather, […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at 00:00 – Intro 00:58 – Helpdesk dashboard overview 01:30 – Helpdesk stages 05:19 – Create a Helpdesk Team 07:49 – Outro In this video, learn how to XXX.. Other lessons related to this video: – XXX: […]
Try Odoo online at 00:00 – Introduction 01:02 – Email Alias 03:30 – Webform 05:14 – Closing Tickets 07:00 – Conclusion #Website #Email #Tickets #Odoo #Helpdesk
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to repair items and process returns with Odoo’s Repair app. 00:00 – Introduction 00:55 – Reviewing the Product 01:35 – Selling the Product 02:41 – Customer Requests a Repair 06:48 […]
In this video, learn how to track time spent on Helpdesk tickets and how to invoice customers for that time. Other lessons related to this video: Helpdesk Team-Set-Up Service Level Agreements (SLAs) After Sales Features Need more information about Odoo apps? Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no […]