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In this video, learn about the reporting options available in the Helpdesk application Need more information about Odoo apps? Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at #Helpdesk #Reporting #Odoo #Helpdesk
In this video, learn how to set a Rating Request email template on a Helpdesk Stage and see how Rating Requests work in Live Chat. Other lessons related to this video: Helpdesk Team Set-Up Live Chat Helpdesk Reporting Need more information about Odoo apps? Discover Odoo, schedule a demo, or start your own Odoo revolution […]
In this video, learn how to integrate eLearning courses and community forums with your Helpdesk team. Other lessons related to this video: Helpdesk Team-Set-Up Helpdesk Reporting Customer Ratings Need more information about Odoo Knowledge? Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at #Center #Odoo #Helpdesk
Tracking the time spent on a ticket in Odoo. Imagine a software development company that uses Odoo as its ticketing system to handle customer support requests and bug reports. Here’s how tracking time on tickets in Odoo can be valuable for this company: Performance Evaluation: By tracking the time spent on each ticket, the company […]
Odoo Helpdesk offers multiple channels where customers can reach out for assistance, such as email, live chat, and through a website’s submission form. #odoo16 Video Chapters 00:00 – What is the Ticket? 00:39 – How to Create Ticket Through Mail/Email Alias? 06:46 – How to Create Ticket Through Livechat? 12:00 – How to Generate Ticket Through Website? […]
Odoo Helpdesk is a ticket-based customer support application. Teams can track, prioritize, and solve customer issues from their pipeline, which is organized in customizable stages. Multiple teams can be configured and managed in one dashboard. #odoohelpdesk Video Chapters 00:00 – Introduction 00:28 – How to Configure the Team 01:01 – How to Configure Internal User 01:39 – […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create and apply Service Level Agreements to a Helpdesk Team. Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.f Helpdesk Reporting Need more information about Odoo apps? […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, meet the new Odoo chatbot, and learn how to add one to your website. Other lessons related to this video: Helpdesk Team-Set-Up Channels: How to Receive Tickets Live Chat: Basics Need more […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create and configure a Live Chat Channel, use Canned Responses, and use Commands to search for and create a Helpdesk Ticket. Other lessons related to this video: Helpdesk Team […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to set up Odoo’s After-Sales Features to manage all things after a sale has been made! Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.c Live Chat 28.f […]
