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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to set a Rating Request email template on a Helpdesk Stage and see how Rating Requests work in Live Chat. Other lessons related to this video: 28.a Helpdesk Team Set-Up […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create a Helpdesk Team and edit its Stages. Other lessons related to this video: 28.b Channels: How to Receive Helpdesk Tickets 28.c Service Level Agreements (SLAs) 28.d Live Chat […]
This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk Video Contents ————————– 00:00 Introduction to Odoo 15 Helpdesk 00:40 Configuration – Helpdesk Team 01:00 Create Helpdesk Team 01:50 Assignment & Visibility 02:48 Channels 04:08 SLA policy The Helpdesk module in Odoo provides great customer support features […]
This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 00:35 Ticket Analysis 02:27 SLA Status Analysis 03:43 […]
This video, details how to manage SLA policy using Odoo 15 Helpdesk. SLA / Service level agreement policy is an important factor in business because this policy helps the company to have a clear picture of the service offered by the service provider. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 01:49 Goes to configuration and then […]
A Helpdesk team is a group of employees who keenly work to answer the queries of customers. Any company that remains connected with the customer will have to manage a Help Desk team to clarify the doubts and queries raised by the customers. This becomes essential for companies that engage in manufacturing, sale or service […]
Odoo helpdesk helps the customer service teams keep customers happy. Odoo helpdesk puts all your support tickets in one place so no ticket gets forgotten and your whole team can coordinate effortlessly. Helpdesk brings together tickets from every channel. Your customers can submit tickets by email, or through a fully customizable form on your website. […]
Odoo 13 helpdesk module, In Odoo 13 they have added new features to Helpdesk. Now we can manage returns, refund, repairs or generate coupons directly from the helpdesk tickets #odoohelpdesk #odoo13features #odootutorials You can also have look at this blog: Odoo 12 helpdesk comes as an aid in this stage. Odoo 12 helpdesk will address […]
