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Tag: Odoo Helpdesk

Distribution of Tickets by Labels in Odoo 18 Helpdesk | Ticket Dispatching Based on Tags | Odoo 18 – CBMS Odoo ERP
Odoo 18

Distribution of Tickets by Labels in Odoo 18 Helpdesk | Ticket Dispatching Based on Tags | Odoo 18 – CBMS Odoo ERP

Assign tickets based on their tags. #Odoo18 #OdooHelpdesk #OdooTutorial #OdooLabels #OdooTags #TicketManagement #HelpdeskAutomation #BusinessSoftware #CRM #SoftwareTutorial #EnterpriseSoftware #OdooDevelopment #Odoo18NewFeatures #Odoo18ReleaseDate #Odoo18Helpdesk #OdooHelpdeskTutorials #TicketDistribution #Odoo18Tutorials #Odoo18ERP #BusinessAutomation #Odoo18TicketManagement #Odoo18CRM #Odoo18Support #Odoo18Features #HelpdeskSoftware #TechTutorials Connect With Us: ————————————— ➡️ Website: ➡️ Email: info@mycbms.com ➡️ Twitter: ➡️ LinkedIn: ➡️ Facebook: ➡️ Instagram: ➡️ Pinterest: #Distribution #Tickets #Labels #Odoo […]

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Sending Chats for Technical Knowledge in Odoo 18.1 Livechat | Forward Chat Based on Expertise – CBMS Odoo ERP
Odoo 18

Sending Chats for Technical Knowledge in Odoo 18.1 Livechat | Forward Chat Based on Expertise – CBMS Odoo ERP

Sending chats for technical knowledge Use the chatbot and route live chats to operators with the right knowledge. #Odoo18 #Odoo18Livechat #OdooTutorial #Odoo18Features #OdooSupport #TechnicalSupport #Livechat #OdooTips #ERP #BusinessSoftware #OdooRelease #OdooCommunity #OdooExpert #SoftwareTutorial #BusinessTips #Odoo18ReleaseDate #Odoo18Chatbot #OdooLivechat #Odoo18NewFeatures #Odoo18Tutorials #OdooLivechatForwarding #Odoo18CRM #Odoo18Support Connect With Us: ————————————— ➡️ Website: ➡️ Email: info@mycbms.com ➡️ Twitter: ➡️ LinkedIn: ➡️ […]

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Overview of Odoo 18 Helpdesk Reports | Odoo 18 Helpdesk Tutorial | Odoo 18 Functional Tutorials – CBMS Odoo ERP
Odoo 18

Overview of Odoo 18 Helpdesk Reports | Odoo 18 Helpdesk Tutorial | Odoo 18 Functional Tutorials – CBMS Odoo ERP

In Odoo, a helpdesk report provides valuable insights into your support operations. Here’s a breakdown of how to access and interpret helpdesk reports in Odoo: Accessing Helpdesk Reports Navigate to the Helpdesk Application: Open your Odoo instance. Click on the “Helpdesk” application icon. Go to Reporting: In the Helpdesk application, look for the “Reporting” menu. […]

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How to Create Ticket From Odoo 18 Website | Odoo 18 New Features | Odoo 18 Release | Odoo 18 Website – CBMS Odoo ERP
Odoo 18

How to Create Ticket From Odoo 18 Website | Odoo 18 New Features | Odoo 18 Release | Odoo 18 Website – CBMS Odoo ERP

Create a Helpdesk Team: Go to Helpdesk — Configuration — Helpdesk Teams. Click Create. Fill in the team’s name, email, and other relevant information. Enable the Website Form option. Save the team. Create a Website Page: Go to Website — Pages. Click Create. Choose a suitable template (e.g., “Contact Us”). In the content editor, add […]

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How to Create a Helpdesk Ticket in Odoo 17 | Odoo 17 Help Desk App | Odoo 17 Functional Tutorials – CBMS Odoo ERP
Odoo 17

How to Create a Helpdesk Ticket in Odoo 17 | Odoo 17 Help Desk App | Odoo 17 Functional Tutorials – CBMS Odoo ERP

Odoo 17 Helpdesk module simplifies managing customer inquiries and issues. To create a new helpdesk ticket, navigate to the Helpdesk app and click on the “Create” button.   You’ll be given a form to fill in essential details about the ticket. Begin by providing a clear and concise subject line that accurately reflects the issue. […]

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How to Configure Helpdesk Module in Odoo 17 | Helpdesk Management in Odoo 17 | Best Ticketing System – CBMS Odoo ERP
Odoo 17

How to Configure Helpdesk Module in Odoo 17 | Helpdesk Management in Odoo 17 | Best Ticketing System – CBMS Odoo ERP

Odoo 17 offers a robust Helpdesk application designed to empower businesses of all sizes to manage customer support requests efficiently. This built-in solution acts as a central hub, streamlining communication, boosting team collaboration, and ultimately, enhancing customer satisfaction. Key Features of the Odoo 17 Helpdesk: Ticketing System: The core of the Helpdesk lies in its […]

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How to Track and Bill the Time Spent on Your Tickets With Odoo 16 Helpdesk | Odoo 16 Helpdesk Demo – CBMS Odoo ERP
Odoo 16

How to Track and Bill the Time Spent on Your Tickets With Odoo 16 Helpdesk | Odoo 16 Helpdesk Demo – CBMS Odoo ERP

Tracking the time spent on a ticket in Odoo. Imagine a software development company that uses Odoo as its ticketing system to handle customer support requests and bug reports. Here’s how tracking time on tickets in Odoo can be valuable for this company: Performance Evaluation: By tracking the time spent on each ticket, the company […]

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Generating Helpdesk Tickets Through Various Channels in Odoo 16 | Helpdesk Tickets in Odoo 16 – CBMS Odoo ERP
Odoo 16

Generating Helpdesk Tickets Through Various Channels in Odoo 16 | Helpdesk Tickets in Odoo 16 – CBMS Odoo ERP

Odoo Helpdesk offers multiple channels where customers can reach out for assistance, such as email, live chat, and through a website’s submission form. #odoo16 Video Chapters 00:00 – What is the Ticket? 00:39 – How to Create Ticket Through Mail/Email Alias? 06:46 – How to Create Ticket Through Livechat? 12:00 – How to Generate Ticket Through Website? […]

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How to Set Visibility for a Tickets in Odoo 16 Helpdesk App | Odoo 16 Functional Tutorials – CBMS Odoo ERP
Odoo 16

How to Set Visibility for a Tickets in Odoo 16 Helpdesk App | Odoo 16 Functional Tutorials – CBMS Odoo ERP

Odoo Helpdesk is a ticket-based customer support application. Teams can track, prioritize, and solve customer issues from their pipeline, which is organized in customizable stages. Multiple teams can be configured and managed in one dashboard. #odoohelpdesk Video Chapters 00:00 – Introduction 00:28 – How to Configure the Team 01:01 – How to Configure Internal User 01:39 – […]

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Use of Canned Response & Chatbots in Odoo 16 | Odoo 16 Functional Videos – CBMS Odoo ERP
Odoo 16

Use of Canned Response & Chatbots in Odoo 16 | Odoo 16 Functional Videos – CBMS Odoo ERP

This video explains the canned response in Odoo 16. Canned Responses can be defined as predefined responses for commonly asked queries. Such predefined responses will help you to save time and effort. Using this option, you can create a response in advance for some expected questions. #odoo16 #odootutorials #odoofunctionalvideos In the Odoo Live Chat module, […]

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