Odoo 17 Helpdesk module simplifies managing customer inquiries and issues. To create a new helpdesk ticket, navigate to the Helpdesk app and click on the “Create” button. You’ll be given a form to fill in essential details about the ticket. Begin by providing a clear and concise subject line that accurately reflects the issue. […]
Odoo 17 offers a robust Helpdesk application designed to empower businesses of all sizes to manage customer support requests efficiently. This built-in solution acts as a central hub, streamlining communication, boosting team collaboration, and ultimately, enhancing customer satisfaction. Key Features of the Odoo 17 Helpdesk: Ticketing System: The core of the Helpdesk lies in its […]
Tracking the time spent on a ticket in Odoo. Imagine a software development company that uses Odoo as its ticketing system to handle customer support requests and bug reports. Here’s how tracking time on tickets in Odoo can be valuable for this company: Performance Evaluation: By tracking the time spent on each ticket, the company […]
Odoo Helpdesk offers multiple channels where customers can reach out for assistance, such as email, live chat, and through a website’s submission form. #odoo16 Video Chapters 00:00 – What is the Ticket? 00:39 – How to Create Ticket Through Mail/Email Alias? 06:46 – How to Create Ticket Through Livechat? 12:00 – How to Generate Ticket Through Website? […]
Odoo Helpdesk is a ticket-based customer support application. Teams can track, prioritize, and solve customer issues from their pipeline, which is organized in customizable stages. Multiple teams can be configured and managed in one dashboard. #odoohelpdesk Video Chapters 00:00 – Introduction 00:28 – How to Configure the Team 01:01 – How to Configure Internal User 01:39 – […]
This video explains the canned response in Odoo 16. Canned Responses can be defined as predefined responses for commonly asked queries. Such predefined responses will help you to save time and effort. Using this option, you can create a response in advance for some expected questions. #odoo16 #odootutorials #odoofunctionalvideos In the Odoo Live Chat module, […]
Helpdesk is the interface where the customer and the service or goods provider can interact. Odoo 16 helpdesk helps the customer service management wing of a firm to keep its customers happy. Odoo helpdesk helps to organize all support tickets in one place. This ensures that no ticket remains unaddressed and makes coordination effortless. Helpdesk […]
This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk Video Contents ————————– 00:00 Introduction to Odoo 15 Helpdesk 00:40 Configuration – Helpdesk Team 01:00 Create Helpdesk Team 01:50 Assignment & Visibility 02:48 Channels 04:08 SLA policy The Helpdesk module in Odoo provides great customer support features […]
This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 00:35 Ticket Analysis 02:27 SLA Status Analysis 03:43 […]
This video, details how to manage SLA policy using Odoo 15 Helpdesk. SLA / Service level agreement policy is an important factor in business because this policy helps the company to have a clear picture of the service offered by the service provider. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 01:49 Goes to configuration and then […]
