Odoo Helpdesk is a ticket-based customer support application. Teams can track, prioritize, and solve customer issues from their pipeline, which is organized in customizable stages. Multiple teams can be configured and managed in one dashboard. #odoohelpdesk Video Chapters 00:00 – Introduction 00:28 – How to Configure the Team 01:01 – How to Configure Internal User 01:39 – […]
Helpdesk is the interface where the customer and the service or goods provider can interact. Odoo 16 helpdesk helps the customer service management wing of a firm to keep its customers happy. Odoo helpdesk helps to organize all support tickets in one place. This ensures that no ticket remains unaddressed and makes coordination effortless. Helpdesk […]
This video will give you details regarding how to generate helpdesk tickets from the website contact page in Odoo 15. Video Content ———————— 00:00 – Introduction 00:58 – Go to the website 02:05 – Create a contact form 04:30 – Go to Helpdesk module 04:52 – How to manage Helpdesk tickets using Odoo 15 The […]
This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk Video Contents ————————– 00:00 Introduction to Odoo 15 Helpdesk 00:40 Configuration – Helpdesk Team 01:00 Create Helpdesk Team 01:50 Assignment & Visibility 02:48 Channels 04:08 SLA policy The Helpdesk module in Odoo provides great customer support features […]
This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 00:35 Ticket Analysis 02:27 SLA Status Analysis 03:43 […]
This video, details how to manage SLA policy using Odoo 15 Helpdesk. SLA / Service level agreement policy is an important factor in business because this policy helps the company to have a clear picture of the service offered by the service provider. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 01:49 Goes to configuration and then […]
A Helpdesk team is a group of employees who keenly work to answer the queries of customers. Any company that remains connected with the customer will have to manage a Help Desk team to clarify the doubts and queries raised by the customers. This becomes essential for companies that engage in manufacturing, sale or service […]
