An agreement between a business or individual that offers a service and the customer who pays for the service or product is influenced by the SLA, or service level agreement policy. #odoo17 Video Chapters 00:00 Introduction 00:27 Helpdesk team 01:27 SLA Policy 03:07 Create a ticket SLAs are not contracts in and of themselves; rather, […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create and apply Service Level Agreements to a Helpdesk Team. Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.f Helpdesk Reporting Need more information about Odoo apps? […]
This video, details how to manage SLA policy using Odoo 15 Helpdesk. SLA / Service level agreement policy is an important factor in business because this policy helps the company to have a clear picture of the service offered by the service provider. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 01:49 Goes to configuration and then […]
