Internal notes in a POS (point of sale) system are comments or messages added to a transaction or customer record that are not visible to the customer. They are used for communication and information sharing among staff members.
Here are some common uses of internal notes in POS:
Special instructions: Noting specific customer requests like “gift receipt needed” or “mentioned allergy to peanuts.”
Item details: Recording details about an item not readily available in the system, like “scratched box” or “out of season produce.”
Follow-ups: Leaving reminders for staff to follow up with a customer about a specific issue.
Inventory notes: Mentioning low stock or the need to check on an item’s availability.
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