A Helpdesk team is a group of employees who keenly work to answer the queries of customers. Any company that remains connected with the customer will have to manage a Help Desk team to clarify the doubts and queries raised by the customers. This becomes essential for companies that engage in manufacturing, sale or service sectors where the companies directly deal with a number of customers. The customers will have different levels of knowledge and expertise and they would want to clear all their apprehensions before going ahead with the deal.
Odoo, a very popular ERP tool being used in many countries across the globe, has introduced the Odoo Helpdesk module aiming to synchronize all helpdesk-related activities. Odoo helpdesk can be integrated easily with the Odoo CRM as well. Besides, it can work in coordination with the Odoo Live Chat modules. This can also be integrated with Odoo website, to manage the customers and customer queries in a more systematic way. If this integration process is done the customers can present their queries to the helpdesk team using the website and they can get the answers. eCommerce businesses depend on full-fledged websites for the management of customers. As any negative experience of the customer can affect the customer relationship of the company,
Odoo Helpdesk with a user-friendly interface also helps the company to manage the helpdesk and policies related to the operations of the helpdesk team from the dashboard itself.
This video will guide the formation of a helpdesk team using the Odoo 15 Helpdesk module.
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