Mastering Helpdesk Workflow: Managing Stages in Odoo 18
This video demonstrates how to manage stages within the Odoo 18 Helpdesk module effectively. Learn how to:
Customize stages: Create, edit, and reorder stages to match your specific workflow.
Assign stages to teams: Ensure the right teams are responsible for handling tickets at each stage.
Configure email and SMS notifications: Trigger automated notifications at key stages of the ticket lifecycle.
Fold stages: Hide completed stages in the Kanban view for a cleaner workflow.
This video will help you:
Streamline your helpdesk workflow.
Improve ticket resolution times.
Enhance customer satisfaction.
Gain better control over your helpdesk operations.
Watch now and learn how to optimize your helpdesk performance with effective stage management in Odoo 18!
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