'
Customer Ratings | Odoo Helpdesk – CBMS Odoo ERP
Odoo Tutorials

Customer Ratings | Odoo Helpdesk – CBMS Odoo ERP

author
1
0 minutes, 26 seconds Read

Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at

In this video, learn how to set a Rating Request email template on a Helpdesk Stage and see how Rating Requests work in Live Chat.

Other lessons related to this video:

28.a Helpdesk Team Set-Up

28.c Live Chat

28.f Helpdesk Reporting

Need more information about Odoo apps?

Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at

#Customer #Ratings #Odoo #Helpdesk

Similar Posts

Comments

  1. avatar
    @wakeboss says:

    The implementation process is terrible, and Odoo being newer and less used in the US means their support and staff really do not know much about the system. You are paying them to learn with you, and there is no way to talk to the people that might know the system. It seems all of their developers are overseas, so timing is a real issue. We were told our implementation would be complete by the end of January, and we are in July now and still none of out inventory stays in sync on any of out platforms.(Amazon, eBay and WooCommerce). No one at Odoo can figure out why. One of the support techs told me they do not know much about setting up eBay and showed me what they found about it when the googled the issue. Not very comforting. We have been overselling on our platforms, and that is a very bad thing as am Amazon and eBay seller. We can't get them to prioritize us and get the issues resolved. We were told by our sales consultant and his manager that we would be getting a refund of 100% of the implementation costs, and we have this in email from them. We have still not received this and it is 3 months later. They will no longer even respond to questions about the refund. We are locked into a 3 year, very expensive contract with no hope at this point that the system will ever work for us. We are at the point where we fell we are just going to need to leave Odoo for a new system and it will be a huge loss and almost a year of lost time and resources. They absolutely do not care about their customers.

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *