In Odoo, “Chatter” is a core communication and collaboration feature that’s integrated throughout the platform. Here’s a breakdown of what it entails:
Communication Hub:
Chatter acts as a central hub for communication related to specific records within Odoo. This means that within a sales order, a project task, or a customer record, you’ll find the Chatter section.
Internal and External Communication:
It facilitates both internal communication among employees and external communication with customers.
Users can send messages, log notes, and share files directly within the context of a record.
Traceability and Accountability:
Chatter maintains a history of all communications and changes related to a record, providing valuable traceability and accountability.
It allows users to track who said what and when, as well as any modifications made to the record.
Key Features:
Sending Messages: Users can send email messages directly from Odoo, keeping all communication related to a record in one place.
Logging Notes: Users can log internal notes that are visible only to other employees, facilitating internal discussions and updates.
Followers: Users can “follow” records to receive notifications of any changes or updates.
Tracking Changes: Chatter can track and record changes to field values, providing a history of modifications.
Activity scheduling: chatter also allows for the scheduling of activities related to the record.
In essence, Chatter streamlines communication, enhances collaboration, and provides a comprehensive history of interactions within Odoo.
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