This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk
Video Contents
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00:00 Introduction to Odoo 15 Helpdesk
00:40 Configuration – Helpdesk Team
01:00 Create Helpdesk Team
01:50 Assignment & Visibility
02:48 Channels
04:08 SLA policy
The Helpdesk module in Odoo provides great customer support features to users to efficiently manage the support requests submitted by customers.
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In order to manage the helpdesk tickets and take suitable action to solve the ticket, it is very important to create a helpdesk team. In Odoo, you can configure new helpdesk teams by following simple steps.
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