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How to Manage Sales Returns in Odoo 16 Sales App | What is Sales Return Called? – CBMS Odoo ERP
Odoo 16

How to Manage Sales Returns in Odoo 16 Sales App | What is Sales Return Called? – CBMS Odoo ERP

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Odoo makes it easy to return the products and goods which are already sold, thus keeping your customers closer. The product return is the process of returning a product that was previously purchased by a customer, and in turn, receiving the refund in the form of original payment. #salesreturn

Moreover in Odoo, a customer can return the purchased product even if it is paid or not yet paid. #odoofunctionalvideos #odoo16

There are several reasons to return a product such as the product doesn’t match its description, the product is no longer needed, the product was damaged upon its arrival, and many more based on the situation and the desire of the customer.

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7 Comments

  1. avatar
    @98606 says:

    How does the refund look if you have charged the customer prior to shipment, then cancel/void the order and return their funds. Again, this scenario is when no material has been shipped from the supplier.

    Reply
  4. avatar
    @MichaelBrandt-x1s says:

    If the items are delivered then a return is created, why does the sales order show that none were delivered? (4:06 in video) This process also creates an OUT and the order looks like it should be shipped a 2nd time. If we are waiting for the return to be sent back, my shipping department sees this order as something they need to ship and would ship this order a second time. Is there a way to show that the item was shipped originally and then the return would not change the original order?

    Reply
  5. avatar
    @krnkbabu says:

    How about a scenario where we have billed the customer for around 100 different products and they are returning only 1 product? How to take in only that single product to our warehouse and create a credit note based on what was returned?

    Reply
  6. avatar
    @BBFrannie says:

    Curious why after return is refunded to customer and credit note is created and confirmed, it shows the negative amount in the sales order, but it does not show any of the updated totals and subtotals. Why is behavior like this, and is there something I need to toggle on to get that updated?

    Reply

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