Compare Odoo CRM vs Sugar CRM
Video Contents:
0:00 Introduction
0:31 Odoo Overview
5:48 User interface of SugarCRM
8:00 Odoo Leads
10:28 Create a new lead in SugarCRM
13:21 Create a new lead in Odoo CRM
22:23 Odoo pipeline – Opportunity
29:55 Contacts in SugarCRM
30:46 Contacts in Odoo CRM
36:18 Report in SugarCRM
36:30 Reports in Odoo
Odoo is highly structured software having a firm technical base along with depending functionality. Odoo is a complete package of ERP solutions integrated with vital features that allows automation for all the core business functions. It is available in two editions: Odoo Community and Odoo Enterprise. Odoo community is open source and free of cost but with limited features. However, it provides the user with attractive facilities with which one can reap the benefits as per your business requirement.
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SugarCRM is a web-based CRM application available in open source and commercial versions. It maintains a quality relationship with its customers. SugarCRM is available in four editions Community, Professional, Enterprise, and Ultimate. SugarCRM includes functionality that manages the customer at the business level.
CRM is an approach to manage a company’s interaction with its current and potential customers. Odoo’s open suite provides CRM, which is flexible in operation and easy to understand the workflow for the users. The interface itself is much easier to understand and use. The overview of Odoo CRM provides the pipeline analysis of the opportunities. From the dashboard itself, the user can get the status of the current scenario. One is able to analyze details like opportunities and their status, priority, activity schedule and their status, customer, estimated revenue, and the salesperson responsible, etc. Also, analysis can be made possible through different views available like kanban view, list view, dashboard view, graph view, cohort view, a map view, pivot view, activity view, etc. Using pivot view and the filter, group by options hundreds of reports can be generated in Odoo. But with SugarCRM, it provides limited functionality and limited views with no pipeline management.
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