Generating Helpdesk Tickets Through Various Channels in Odoo 16 | Helpdesk Tickets in Odoo 16 – CBMS Odoo ERP

Odoo Helpdesk offers multiple channels where customers can reach out for assistance, such as email, live chat, and through a website’s submission form. #odoo16 Video Chapters 00:00 – What is the Ticket? 00:39 – How to Create Ticket Through Mail/Email Alias? 06:46 – How to Create Ticket Through Livechat? 12:00 – How to Generate Ticket Through Website? […]

How to Configure Live Chat Channels with Odoo 16 Livechat App | Odoo 16 Live Chat App Demo – CBMS Odoo ERP

Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses and it is accessible and convenient, as your customers can keep doing what they are doing while interacting with you. Remember: your customers want to talk to you, so let’s make it easy. #odoo16 #odoofunctionalvideos #odootutorials VIdeo Chapters 00:00 – […]

Efficiently Communicate Using Channels in Odoo | Odoo 15 Discuss | Odoo 15 Enterprise Edition – CBMS Odoo ERP

You can use channels to organize discussions between individual teams, departments, projects, or any other group that requires regular communication. This way, you keep everyone in the loop updated with the latest developments. #odoo #odoo15 #odootutorials A Public channel can be seen by everyone, while a Private one is only visible to users invited to […]