Configuration of Helpdesk Teams in the Odoo 15 Helpdesk Module | Odoo 15 Enterprise | Odoo Helpdesk – CBMS Odoo ERP

This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk Video Contents ————————– 00:00 Introduction to Odoo 15 Helpdesk 00:40 Configuration – Helpdesk Team 01:00 Create Helpdesk Team 01:50 Assignment & Visibility 02:48 Channels 04:08 SLA policy The Helpdesk module in Odoo provides great customer support features […]

How to Use Reporting Feature in Odoo 15 Helpdesk Module | Odoo 15 Enterprise Edition | Odoo Helpdesk – CBMS Odoo ERP

This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 00:35 Ticket Analysis 02:27 SLA Status Analysis 03:43 […]