Digital Agency Website
Digital Agency Website
This video explains the canned response in Odoo 16. Canned Responses can be defined as predefined responses for commonly asked queries. Such predefined responses will help you to save time and effort. Using this option, you can create a response in advance for some expected questions. #odoo16 #odootutorials #odoofunctionalvideos In the Odoo Live Chat module, […]
This video will give you details regarding how to generate helpdesk tickets from the website contact page in Odoo 15. Video Content ———————— 00:00 – Introduction 00:58 – Go to the website 02:05 – Create a contact form 04:30 – Go to Helpdesk module 04:52 – How to manage Helpdesk tickets using Odoo 15 The […]
This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk Video Contents ————————– 00:00 Introduction to Odoo 15 Helpdesk 00:40 Configuration – Helpdesk Team 01:00 Create Helpdesk Team 01:50 Assignment & Visibility 02:48 Channels 04:08 SLA policy The Helpdesk module in Odoo provides great customer support features […]
This video assists you with the overview and usage of Reporting tab in the Odoo Live chat Module. #odoo15livechat Video Contents ———————— 00:00 Introduction 00:56 Dashboard 02:01 Session History 02:51 Session Statistics 04:02 Operator Analysis 04:53 Customer Ratings #odoo15fucntionalvideos #odoo15tutorials The live chat consists of several advantages such as -Improve customers’ experience: The satisfaction of […]
This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 00:35 Ticket Analysis 02:27 SLA Status Analysis 03:43 […]
