Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create and apply Service Level Agreements to a Helpdesk Team. Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.f Helpdesk Reporting Need more information about Odoo apps? […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to receive Helpdesk tickets through the Email Alias and Website Form channels, as well as activate the Automatic Closing and Customer Closing features. Other lessons related to this video: 28.a […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create a Helpdesk Team and edit its Stages. Other lessons related to this video: 28.b Channels: How to Receive Helpdesk Tickets 28.c Service Level Agreements (SLAs) 28.d Live Chat […]
In Odoo, the Helpdesk team is a set of employees working to answer the queries or requests raised from the side of customers. This facility is essential for an organization to manage its customers in a proper way. This will bring you customer satisfaction. Through this doubt-clearing system, the customers can clear all their doubts […]
Helpdesk is the interface where the customer and the service or goods provider can interact. Odoo 16 helpdesk helps the customer service management wing of a firm to keep its customers happy. Odoo helpdesk helps to organize all support tickets in one place. This ensures that no ticket remains unaddressed and makes coordination effortless. Helpdesk […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to receive Helpdesk tickets through the Email Alias and Website Form channels, as well as activate the Automatic Closing and Customer Closing features. Other lessons related to this video: 28.a […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to create and configure a Live Chat Channel, use Canned Responses, and use Commands to search for and create a Helpdesk Ticket. Other lessons related to this video: 28.a Helpdesk […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to generate reports for analyzing your Helpdesk Team’s performance. Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.d Service Level Agreements (SLAs) 28.e Customer Ratings Need more information […]
This video will give you details regarding how to generate helpdesk tickets from the website contact page in Odoo 15. Video Content ———————— 00:00 – Introduction 00:58 – Go to the website 02:05 – Create a contact form 04:30 – Go to Helpdesk module 04:52 – How to manage Helpdesk tickets using Odoo 15 The […]
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at In this video, learn how to set up Odoo’s After-Sales Features to manage all things after a sale has been made! Other lessons related to this video: 28.a Helpdesk Team Set-Up 28.c Live Chat 28.f […]