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Helpdesk is the interface where the customer and the service or goods provider can interact. Odoo 16 helpdesk helps the customer service management wing of a firm to keep its customers happy. Odoo helpdesk helps to organize all support tickets in one place. This ensures that no ticket remains unaddressed and makes coordination effortless. Helpdesk […]
This video will give you an insight into the easy configuration of helpdesk teams in Odoo 15. #odoo15helpdesk Video Contents ————————– 00:00 Introduction to Odoo 15 Helpdesk 00:40 Configuration – Helpdesk Team 01:00 Create Helpdesk Team 01:50 Assignment & Visibility 02:48 Channels 04:08 SLA policy The Helpdesk module in Odoo provides great customer support features […]
This video will discuss, how to use the reporting feature in the Helpdesk module. The Helpdesk management module in Odoo 15 offers an efficient customer support system with advanced tools in order to ensure timely management of customer queries and issues. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 00:35 Ticket Analysis 02:27 SLA Status Analysis 03:43 […]
This video, details how to manage SLA policy using Odoo 15 Helpdesk. SLA / Service level agreement policy is an important factor in business because this policy helps the company to have a clear picture of the service offered by the service provider. #odoo15helpdesk Video Contents ————————- 00:00 Introduction 01:49 Goes to configuration and then […]
Odoo 13 helpdesk module, In Odoo 13 they have added new features to Helpdesk. Now we can manage returns, refund, repairs or generate coupons directly from the helpdesk tickets #odoohelpdesk #odoo13features #odootutorials You can also have look at this blog: Odoo 12 helpdesk comes as an aid in this stage. Odoo 12 helpdesk will address […]
