This video, details how to manage SLA policy using Odoo 15 Helpdesk. SLA / Service level agreement policy is an important factor in business because this policy helps the company to have a clear picture of the service offered by the service provider.
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Video Contents
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00:00 Introduction
01:49 Goes to configuration and then the Helpdesk team
01:11 Goes to SLA
01:26 How to create SLA
02:47 Create Tickets
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It may be regarding the guarantee or warranty for a product or the technical support and field interventions offered by a service provider. In short, the SLA policy is something that is measurable.
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